I want to upgrade to the Spotify premium package but I can’t seem to get my card details accepted on the platform. Why is this? My card is a MasterCard btw.
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I want to upgrade to the Spotify premium package but I can’t seem to get my card details accepted on the platform. Why is this? My card is a MasterCard btw.
The root of the problem was that you cannot use the same credit card for more than one account. If you try to do that then any further payment will get temporary blocked. There might be some info about this credit card restriction, but certainly it was not shown on the payment page. I think Spotify need to be more clear about this restriction.
One of the questions Spotify gets asked a lot is why a payment method was declined. If paying by credit card, Spotify recommends that your credit card meets the following criteria: Able to work for foreign purchases.
Enabled for e-commerce transactions, including the Verified by Visa or MasterCard SecureCode schemes. However, you don’t need to have signed up to these schemes if you aren’t buying a gift code. Registered in a country Spotify operates in, which needs to match the country that you set in your profile. This seems like an obvious one, but worth double-checking: The card needs to be valid. If it’s expired, you need to update details on your subscription page.