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What good customer service looks like?

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Customer service is the support a company gives to their customers. What are the best customer services that make customers stay?

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2 Answers

  1. Great customer service helps you to stand out and maintain great customer base.
    Always respond to requests as fast as possible. Be available 24/7

    Interact with your customers, know their wants and needs. Get to know your customers well so they will always feel special.

    Take responsibility for your mistakes

    Be proactively helpful. Know what your customers need even before they tell you

    Put your customers first, your customers should be at the Centre of your business. Without them, your business can not survive.

    Know your products and services well, do you can be able to provide detailed information on them.

    Always maintain positive attitude

    Personalize your service-customers want to interact with a person not a company

    Help customers to help themselves

    Pay attention to customer’s feedbacks. Let them know you listen to them when they speak to you.

    Always keep your word. Do not let customers down, trust and honesty go a long way in keeping customers.

  2. Be friendly. Greet customers with smile and always be courteous.

    Respond in timely manner. Customers appreciate speedy response to their inquiries, especially time sensitive inquiries.

    Saying thank you can go a long way when providing customer service. Customers will always remember sincere gratitude.

    Do not just ask for feedbacks, make use of the feedbacks you receive to enhance your services better

    Have a self-service option. Help customers find solution to issues on their own

    Train your staff-it is important to make sure all your employees understand how to interact with customers.