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I ordered a ring on AliExpress and when it got delivered to me, it was very very low quality compared to what I saw in the picture. There’s no way I can use such a ring, looks like a child’s play item. How can I go about returning it and getting a refund?
When you are unhappy with the product you have received (it is broken or just doesn’t meet your expectations), you have to open a dispute to return (or not to return) the product to the seller and to get a refund. Make the video of the unboxing or at least take pictures to use them as a piece of evidence in case of dispute. If you decide to return the product back to China, contact your seller before opening the dispute. Describe the situation. If the reply says the exchange is impossible, open a dispute. Never send the products back to China before opening a dispute on AliExpress. To open a dispute, go to the “Order Details” section and click “Open Dispute”. You will see the fields to fill in:
Attach the evidence (video or photos). The unboxing video may serve as a proof in case the seller claims it is you who broke the product. By the way, you can attach the history of your messages with the seller to prove he agreed to get the product back. When the dispute is opened, you have to wait for the seller’s reply. If the seller agrees to accept the product back, he will specify the return address. If he refuses to do it, escalate the dispute. You will have only 10 days from the moment the seller specified the returned address to send the product back. Don’t postpone it and visit the post office right away. Fill in the application for the international shipment. You will receive the tracking number. Send it to the seller together with the scanned copy or the photo of the receipt. Specify the website for tracking the shipment. It might be the website of the postal service you used or international tracking service.
The timer of the product’s delivery to the seller starts then. As soon as the seller confirms receiving of the product, the dispute will be closed and you will get the refund.
If 30 days have passed and the seller didn’t receive the parcel still, he can escalate the dispute. In this case, both parties will have to provide a piece of evidence within 10 days. Collect all the information you prepared when opening the dispute, add the tracking number and the screenshot providing you sent the product to the seller along with the scanned copy of the receipt. You can also attach the screenshot from the tracking service.
You must return within 15 days of receiving the item. To return items, you must keep them in perfect condition, without using or removing the labels and the original packaging. If you are returning multiple items from the same seller, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee. A refund will be made once the item has been received in good condition. It will be made to the same payment method you used when purchasing the item.