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Home/ Questions/Q 33681
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Dante Angelo
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Dante AngeloNew You
Asked: November 16, 20212021-11-16T19:14:56+01:00 2021-11-16T19:14:56+01:00In: Communication

Who pays when a customer breaks an item in a supermarket?

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Who takes responsibility for the unintentional damages that may occur when a customer admires an item?

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    1. Jess Pierson Social Butterfly
      2021-11-17T16:58:50+01:00Added an answer on November 17, 2021 at 4:58 pm

      When customers enter your store, they must exercise reasonable care when browsing your items. This means handling fragile goods with care, not handling items roughly, following any warnings or signage in your store, keeping an eye on their children to ensure they are careful and listening to employee directions or warnings. If a customer is careless and damages one of your products, then you can ask for compensation for that product. This only applies as long as you did not contribute to the breakage in any way.

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    2. Mario Gable Social Butterfly
      2021-11-17T18:20:34+01:00Added an answer on November 17, 2021 at 6:20 pm

      I don’t have much knowledge in this, but when I go to grocery stores, boutiques and some supermarkets, I see labels that read “do not touch”. See, these labels ain’t there for joke or for decoration, they’re are there for a reason, to avoid unpleasant situations. If you already see such labels that read “do not touch” on an item, and you still go ahead to touch or hold the item such that it gets broken or something, then you as the customer will be responsible for the damages.

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