Outbound call center is call center that places outbound calls to customers on behalf of a company. Additionally, as they have grown in popularity to support boosting the commercial value of businesses, the industry has seen a rise in software that facilitates the same.
By managing incoming calls, documenting customer complaints, analyzing agent productivity, and keeping track of customer experience, outbound call center software enables businesses to operate their call centers more effectively. These solutions are useful for many departments.
Outbound call center solutions are used by sales and marketing teams to call clients to make sales and promotional calls. On the other hand, support staff make advantage of this software to address client concerns and even deliver post-sale training. While phone conversations are the most popular way to get in touch with a prospect or customer, systems like these also enable communication with clients through other channels, including live chat, instant messaging, text messaging, and social networking.
We have gathered together the top outbound call center softwares that work flawlessly.
1. Aircall
Integrated with a call center solution, Aircall is a cloud-based phone system. Through the use of its auto dialer software, it places calls automatically. Call recording, interactive voice response, and call queuing are a few of the outbound call capabilities offered by Aircall. A number of well-known CRM and helpdesk programs, including Hubspot and Freshdesk, are integrated with the software.
2. Avaya
The outbound call center software from Avaya is included in their Voice package, among a wide range of other options. There is also the option to construct your own bundle or choose their All Media option, which is more expensive than Voice. Avaya is stuffed with strong features regardless of the plan you select, though.
Avaya may be used, among other things, to enable workflow customization, intelligent routing, and AI-powered self-service automation. In order to increase the effectiveness of outbound calling, you can also use chatbots or your own voice.
3. Ameyo
Ameyo is a cloud-based contact center application that aids in streamlining the process of outbound calls. To minimize the wait time for your sales representatives, it has an auto dialer capability that can quickly identify when a call is linked with a customer and when it is an answering machine. It also includes various dialer types, like the predictive dialer and preview dialer.
4. Zoho Desk
Despite the fact that Zoho Desk is more well-known as a helpdesk solution, it also has robust outbound call center software. If you already use Zoho Desk, setting up the customer service telephone through Zoho is simple and is cloud-based.
The help desk and contact center software from Zoho are natively integrated, and this fosters excellent tool-to-tool coordination. Customer voicemails, for instance, are logged as new tickets by the Zoho Desk helpdesk. Agents can manage and reply to the enquiry without issue from that point on.
5. Bitrix24
Bitrix24 is a call center system that makes it easier to plan and keep track of interactions with both new and current clients. There are many ways to get in touch with it, including live chat, email, SMS, and phone, of course. Additionally, Bitrix24 has a CRM feature that enables you to maintain all of your data on a single platform without integrating any additional software.
6. CallHippo
You can connect with your customers with CallHippo, a cloud-based call center solution. To automatically dial numbers from your list, it employs power dialer software. In more than 50 countries, local numbers can be purchased and assigned to certain departments. Call transfer, call forwarding, and call conferencing are additional services for outgoing calls.
7. CallHub
CallHub operates as an outbound call center software with numerous dialers in addition to voice and text messaging. Predictive, power, and preview dialers are all options that can be used to automate outgoing calls. The call center tracking tool from CallHub enables you to monitor stats like agent productivity, call volume, and conversion rates.
8. Cloudtalk
A cloud-based contact center management solution called Cloudtalk is designed for both inbound and outbound customer care teams. A predictive dialer is a feature of its outbound call center solution that automatically dials numbers and routes calls to available sales representatives. Automated call distribution, call monitoring, and callback are further crucial aspects.
9. Convoso
Convoso is a cloud-based omnichannel contact center solution. Its dialer system aids companies with remote sales personnel. You can arrange calls using Convoso’s Follow-The-Sun dialer based on the timezones of your contacts and at the time of their choosing. Additionally, it includes a number of dialers, including the power, predictive, and progressive dialers.
10. Dixa
Dixa is a VoIP phone system for call centers that is hosted in the cloud. It functions as a complete, integrated network with a call center, a contact center, and a support desk all integrated into a single platform. You may automate manual activities so that agents can concentrate more on the customer with the aid of integrations, smart routing features, and customer data.
11. Five9
Designed for both inbound and outbound calls, Five9 is a cloud-based contact center solution. Preview, Power, Progressive, and Predictive are just a few of the four customizable diallers available through its automated outbound dialing solutions. It offers sophisticated CTI tools, like as screen pop-ups, click-to-dial features, and Cloud APIs, to help you assess and enhance your circle performance.
12. Freshcaller
Freshworks’ Freshcaller is a cloud-based call center application. It includes a number of capabilities to go along with its outbound dialer. These consist of call masking, live dashboard, and voicemail deletion. Notably, call masking enables your sales representatives to personalize their calls by substituting their personal numbers for your company number.
13. uContact
A call center solution called uContact offers both cloud-based and on-premise installations. The automatic dialers offered by the outbound function include power, predictive, progressive, and preview. uContact gives you access to campaigns, analytics, and dial plans from a single platform to improve call center operations.
14. LiveAgent
Users of the call center software LiveAgent can manage both incoming and outgoing calls. They give you the option to communicate with customers in a variety of methods, including through calling and chatting. To assist customers in making purchases, you can set up automated chat invitations. Because LiveAgent offers a multichannel platform, you may reach out to your clients on whatever channel that suits them.
15. Nextiva
Providing both on-premises and cloud-based implementations, Nextiva is a VoIP phone service. Businesses may examine all client data in one location thanks to Nextiva’s CRM, which has two primary platforms: sales and customer support. The sales pipeline CRM tracks crucial activity parameters for agents. Included are calls handled, instances that were successfully resolved, average response time, and average handle time.
16. Novocall
With a number of call-related capabilities, Novocall is an all-encompassing call management program. Call tracking, lead distribution, outbound calling, and call recording are all included in this. A virtual outbound call center can be set up using Novocall from any location in the world. To help your sales team understand how to enhance their sales methods, you may also get feedback from your outbound calls. You can monitor the performance of your team using the data analytics function that is included with Conversations.
17. RingCentral
RingCentral is an omnichannel contact center solution that runs in the cloud. Customers can interact with you however they choose thanks to omnichannel capabilities. Its outgoing dialer is capable of using progressive, predictive, and preview dialing techniques. Additionally, it offers functions like automated voice recognition, multilingual text-to-speech, and call suppression for compliance.
18. Twilio Flex
A cloud-based contact center platform called Twilio Flex was created to accommodate both outbound and inbound sales calls. It has a number of extra capabilities, like real-time transcription of recordings. Your sales team may receive detailed post-call insights as a result. The program lets you customize a number of features, such as the agent interface, communication channels, interaction routing, and reporting, to match your unique needs.
19. Voicent
Having facilities for outbound dialing, Voicent is a call management program. Users can make outgoing calls via the company’s cloud service, Voicent Live, which offers a range of dialers. Automated and predictive dialing systems are among them. In the meantime, it also has the capacity to make automated outbound calls powered by IVR for survey purposes.