Can items purchased on ASOS be returned if they do not match what was ordered?
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Can items purchased on ASOS be returned if they do not match what was ordered?
If you’re based in the US, you can return items to ASOS within 45 days of receiving your original order. It’s easy to print your ASOS return label via the ASOS website.
You can choose to return an item through USPS using one of the 35,000 post office locations nationwide. Or you return through UPS Ground using one of the 47,000 locations nationwide.
All shopping platforms should have return policy, that’s because sometimes something just doesn’t work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights. If you return an item within 28 days of the item being delivered to you or available for collection, we’ll give you a full refund by way of the original payment method. If you return an item within 29 and 45 days of the item being delivered to you or available for collection, we’ll give you an ASOS gift voucher for the amount equivalent to the price you paid for the item.