Getting customers to drop feedbacks on your products and services can be a real struggle. Feedback goes a long way, it is what will attract a potential customer to you offer. How do you request for feedbacks from customers who do not think it to be a great deal?
What is the best non-entitled way to request for feedbacks from customers who purchased and used your products or services?
Share
First of all, don’t ask for or suggest anything other than an honest review of your interaction with the customer. If you really really want a positive review, just take care of the customer. Usually people are grateful to have issues taken care of efficiently and with great attitude so a positive score is the logical result.
Online reviews can have a great impact on your business, they can reinforce the reputation of your brand, increase the credibility of your company and influence your search engine ranking.
Do it at the right time, when your client is positive and not foaming at the mouth, waiting for an apology for bad service.
Don’t manipulate your customers with freebies.
Ask open-ended questions: ones that require detailed answers.
Customers may refuse to leave a review. Accept your customers’ right to say “No”, and keep calm and positive.
The best time to ask for reviews is when your customer is happy. If they seem negative towards your business, do your best to change their mood. Also, if you can’t understand their current feelings, ask open-ended questions to understand them better.