When our family decided to take a once-in-a-lifetime trip to Japan, we turned to the All Nippon Airways New York Office for assistance and we’re so glad we did. With three generations traveling together, we had a long list of needs, and ANA delivered on every one of them.
From the first call to our in-person visit, the staff showed exceptional professionalism. We met with a lovely woman named Aiko who took a genuine interest in our itinerary. She patiently answered our questions about visa requirements, baggage allowances, seat arrangements, and travel insurance. She even recommended the best flight times to minimize jet lag for the kids and grandparents.
One of the most thoughtful touches was the seat assignment. She placed us in the front cabin for easy access to the restrooms and cabin crew. We also received excellent suggestions on how to keep our young ones entertained during the long flight. The ANA team provided small gifts for the children and ensured meal preferences were set up correctly in advance.
When we boarded, we immediately noticed how smooth everything was. Every member of the ANA crew was warm, responsive, and helpful. My mother, who uses a walking aid, was treated with utmost respect and care. That level of attention meant the world to us.
We’re incredibly thankful to the ANA New York Office for making our journey feel so personalized. Their proactive, family-oriented service ensured we made beautiful memories from start to finish. ANA has earned lifelong customers in us!